Privacy Policy

Last Updated: June 2026

At Hina’s Clinic, your privacy, dignity, safety, and confidentiality are extremely important to us. We understand that medical information is personal and sensitive. We are committed to protecting your personal, medical, consultation, diagnostic, treatment, and communication information with the highest level of care.

This Privacy Policy explains how Hina’s Clinic collects, uses, stores, protects, and handles information provided by patients, visitors, attendants, users of our website, and individuals who contact us through phone, email, website forms, WhatsApp, social media, or in person.

By visiting our website, booking an appointment, contacting Hina’s Clinic, visiting our clinic, or using our services, you agree to the practices described in this Privacy Policy.

1. About Hina’s Clinic

Hina’s Clinic provides healthcare consultation and clinic-related services. Our contact details are:

Clinic Name: Hina’s Clinic

Address: Raja Hashir Plaza, Main Simly Dam Road, Bharakahu, Islamabad

Phone: 0332 2066807

Email: info@hinasclinic.com

Website: www.hinasclinic.com

2. Our Commitment to Patient Confidentiality

Hina’s Clinic strictly respects patient confidentiality. We do not share, sell, rent, trade, publish, disclose, or distribute patient information to unauthorized persons or third parties.

This includes, but is not limited to:

Patient name, age, gender, contact number, address, or identity details
Medical history and health concerns
Consultation details
Doctor-patient discussions
Symptoms, diagnosis, treatment plans, and prescriptions
Laboratory reports, ultrasound reports, scans, images, and diagnostic results
Follow-up records and appointment history
Payment, billing, and invoice details
Messages, calls, emails, WhatsApp conversations, and website form submissions
Any other private, personal, medical, or sensitive information shared with us

All patient consultations, reports, records, discussions, and personal details are kept private and confidential. We make reasonable efforts to ensure that only authorized clinic staff involved in patient care or clinic operations may access relevant information when required.

3. Information We May Collect

Hina’s Clinic may collect information directly from you when you visit our clinic, book an appointment, contact us, submit a website form, call us, send us an email, communicate through WhatsApp or social media, or use our website.

3.1 Personal Information

We may collect personal details such as:

Full name
Phone number
Email address
Residential address or area
Age or date of birth
Gender
Emergency contact details, where required
Appointment details

3.2 Medical and Health Information

Depending on the service provided, we may collect medical or health-related information such as:

Medical history
Current health concerns
Symptoms and complaints
Clinical notes
Consultation records
Diagnosis and treatment details
Prescriptions and medication details
Test reports, lab results, scans, images, and diagnostic records
Allergies, previous treatments, surgeries, or health conditions
Follow-up information

3.3 Communication Information

We may keep records of communications made with Hina’s Clinic, including:

Phone calls
SMS messages
WhatsApp messages
Email correspondence
Website contact forms
Social media messages
Appointment-related communications

3.4 Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time and date of visit
Referring website or search engine
General website interaction data

This information is generally used to improve website performance, security, user experience, and service quality.

4. How We Use Your Information

Hina’s Clinic may use collected information for the following purposes:

To register patients and manage appointments
To provide medical consultations and healthcare-related services
To maintain patient records
To understand patient health concerns and provide appropriate care
To issue prescriptions, reports, invoices, or treatment instructions
To communicate appointment confirmations, reminders, follow-ups, or clinic updates
To respond to patient inquiries, calls, messages, emails, or website requests
To improve clinic services, patient care, and website functionality
To maintain internal administrative and operational records
To comply with applicable legal, regulatory, professional, or ethical obligations
To protect the rights, safety, and security of patients, clinic staff, and the clinic

We do not use patient information for unnecessary, unrelated, or unauthorized purposes.

5. We Do Not Share Patient Information

Hina’s Clinic does not share patient consultation details, medical reports, personal information, prescriptions, diagnostic results, or private communications with unauthorized individuals, companies, marketers, advertisers, or unrelated third parties.

We do not sell patient data. We do not rent patient data. We do not trade patient data. We do not publish patient data. We do not disclose patient information for marketing or commercial benefit.

Patient records are treated as confidential and are only handled for healthcare, administrative, legal, safety, or operational reasons where necessary and appropriate.

6. Limited Situations Where Information May Be Disclosed

Although we keep patient information confidential, there may be limited situations where information may need to be shared. These situations may include:

When the patient gives clear consent or authorization
When information is required for referral to another healthcare provider, laboratory, hospital, or diagnostic center
When disclosure is required by law, court order, government authority, regulatory body, or legal process
When necessary to prevent serious harm, medical emergency, fraud, abuse, or threat to life or safety
When required for billing, record keeping, audit, or clinic administration
When shared with authorized clinic staff or service providers who are required to keep information confidential

In all such cases, we aim to disclose only the minimum necessary information and only to the relevant authorized person or organization.

7. Medical Reports, Lab Results, and Diagnostic Information

Medical reports, lab reports, scans, prescriptions, diagnostic results, and related documents are private and confidential. We do not share these documents with anyone without patient consent, except where required for medical care, emergency care, legal compliance, or authorized clinic operations.

Patients are responsible for ensuring that any reports or documents they send to us through digital platforms such as WhatsApp, email, or website forms are sent through correct and secure contact details.

8. Appointment and Contact Form Privacy

If you submit an appointment request, contact form, or inquiry through our website, phone, WhatsApp, email, or social media, we may use your provided details to respond to your request, confirm your appointment, provide relevant information, and manage clinic communication.

Information submitted through online forms is treated confidentially. However, no online transmission method is completely secure, and users should avoid submitting highly sensitive information through unsecured networks or public devices.

9. Website Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, and enhance user experience. Cookies are small files stored on your device by your browser.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve our services. You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

10. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, maps, social media pages, payment services, analytics tools, or external resources. These third-party websites and services have their own privacy policies and practices.

Hina’s Clinic is not responsible for the privacy practices, content, security, or policies of third-party websites or external platforms. We encourage users to review the privacy policies of any third-party website they visit.

11. Data Security

Hina’s Clinic takes reasonable administrative, technical, and physical measures to protect personal and medical information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

Restricted access to patient records
Confidential handling of medical files and reports
Secure storage of physical and digital records where possible
Limiting access to authorized clinic staff only
Using secure communication practices where appropriate
Maintaining professional confidentiality standards

However, no method of electronic storage, internet communication, website transmission, email, or digital messaging is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

12. Data Retention

Hina’s Clinic may retain patient records, consultation notes, reports, appointment details, billing information, and communication records for as long as necessary for medical care, follow-up, administrative purposes, legal requirements, professional obligations, record keeping, dispute resolution, and clinic operations.

When information is no longer required, we may securely delete, destroy, anonymize, or archive it according to clinic policy and applicable requirements.

13. Patient Rights

Subject to applicable laws, clinic policy, professional obligations, and verification of identity, patients may request:

Access to their personal or medical information
Correction of inaccurate or incomplete information
Update of contact details
Clarification about how their information is used
Withdrawal of consent where applicable
Deletion of certain information, where legally and medically permissible

To protect patient privacy, we may require identity verification before providing access to records or making changes. Some records may need to be retained for legal, medical, administrative, or professional reasons.

14. Children and Minors

If a patient is a child or minor, information may be collected from or shared with a parent, guardian, or legally authorized representative where appropriate. We take extra care to protect the privacy of minors and handle their information responsibly.

15. Communication Through Phone, WhatsApp, Email, and Social Media

Hina’s Clinic may communicate with patients through phone calls, SMS, WhatsApp, email, website forms, or social media for appointment scheduling, follow-up, reminders, clinic updates, or responses to inquiries.

Patients should understand that digital communication platforms may have their own privacy and security risks. Please avoid sending unnecessary highly sensitive information through public networks, shared devices, or unofficial contact numbers.

Hina’s Clinic will never intentionally disclose private patient conversations, consultation details, reports, or medical information to unauthorized persons.

16. Marketing and Promotional Communication

Hina’s Clinic may share general clinic updates, awareness messages, health education information, appointment reminders, or service-related announcements. We do not sell or provide patient personal data to advertisers or marketing companies.

Any public educational content shared by Hina’s Clinic is general in nature and does not identify individual patients unless written consent has been obtained.

17. Use of Testimonials, Reviews, Photos, or Case Information

Hina’s Clinic does not publish patient names, photos, videos, reports, case details, treatment stories, or testimonials without appropriate permission. If patient feedback or testimonial content is used, we aim to do so only with consent and in a manner that respects privacy and dignity.

We do not publicly disclose identifiable medical details, private reports, or consultation information without authorization.

18. Staff Confidentiality

Authorized staff members, healthcare professionals, assistants, administrative personnel, and service providers associated with Hina’s Clinic are expected to handle patient information confidentially and responsibly.

Patient information is accessed only when necessary for treatment, appointment handling, billing, clinic management, patient support, or other legitimate clinic-related purposes.

19. Legal and Regulatory Compliance

Hina’s Clinic may process or retain information as required to comply with applicable healthcare standards, professional duties, legal obligations, government requirements, regulatory requests, court orders, or lawful processes.

Where disclosure is legally required, we aim to disclose only the necessary information and protect patient privacy as much as reasonably possible.

20. Medical Disclaimer

The information available on the Hina’s Clinic website is provided for general awareness and informational purposes only. It should not be considered a substitute for professional medical advice, diagnosis, consultation, examination, or treatment by a qualified healthcare professional.

Do not ignore, delay, or avoid professional medical advice because of something you have read on this website. Always consult a qualified healthcare provider regarding any medical condition, symptoms, diagnosis, treatment, medication, or emergency concern.

In case of a medical emergency, serious symptoms, or urgent health concern, please contact emergency medical services, visit the nearest hospital, or seek immediate medical assistance.

21. Website Disclaimer

While Hina’s Clinic makes reasonable efforts to keep website information accurate and updated, we do not guarantee that all website content is complete, current, error-free, or suitable for every individual situation. Services, timings, availability, fees, doctors, clinic procedures, and other information may change without prior notice.

Use of this website is at your own discretion. Hina’s Clinic shall not be responsible for any direct or indirect loss, damage, misunderstanding, delay, or inconvenience arising from reliance on general website information.

22. No Doctor-Patient Relationship Through Website Use Alone

Visiting our website, reading website content, submitting a contact form, or sending a general inquiry does not by itself create a doctor-patient relationship. A doctor-patient relationship is established only when a consultation or healthcare service is formally provided by Hina’s Clinic or its healthcare professionals.

23. Accuracy of Information Provided by Patients

Patients are responsible for providing accurate, complete, and updated information to Hina’s Clinic. This includes correct contact details, medical history, current symptoms, allergies, medication use, previous treatment, reports, and other relevant health information.

Hina’s Clinic may not be responsible for issues caused by incorrect, incomplete, outdated, or withheld information provided by the patient or attendant.

24. Data Transfers and Digital Storage

Patient information may be stored physically or digitally. Digital information may be processed through devices, communication platforms, hosting services, email services, appointment systems, or other tools used for clinic operations.

We aim to use reasonable safeguards when handling information. However, patients acknowledge that digital communication and electronic storage may carry inherent security risks.

25. Changes to This Privacy Policy

Hina’s Clinic may update, modify, or revise this Privacy Policy from time to time to reflect changes in clinic practices, website operations, legal requirements, or service updates.

Any updated version of this Privacy Policy may be posted on our website with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

26. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how your information is handled, please contact Hina’s Clinic using the details below:

Hina’s Clinic