Terms & Conditions

Last Updated: June 2026

Please read these Terms & Conditions carefully. If you do not agree with any part of these terms, you should not use our website or services.

1. About Hina’s Clinic

Hina’s Clinic provides healthcare consultation and clinic-related services. Our contact details are:

2. Acceptance of Terms

By accessing our website, submitting an appointment request, calling the clinic, sending us a message, using our contact forms, visiting the clinic, or receiving services from Hina’s Clinic, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions apply to all website visitors, patients, attendants, guardians, users, and any person who interacts with Hina’s Clinic online or offline.

3. Use of Website

The Hina’s Clinic website is provided for general information, clinic details, appointment inquiries, patient communication, and awareness purposes. You agree to use the website only for lawful, appropriate, and respectful purposes.

You must not:

• Use the website for illegal, harmful, misleading, abusive, or fraudulent purposes
• Attempt to hack, damage, overload, disrupt, or interfere with the website
• Upload or send viruses, malware, spam, or harmful code
• Copy, misuse, reproduce, or exploit website content without permission
• Submit false, incomplete, misleading, or impersonated information
• Use the website to harass, threaten, defame, or abuse clinic staff or other users
• Attempt unauthorized access to clinic records, systems, accounts, or private information

Hina’s Clinic reserves the right to restrict, suspend, or block access to the website or services if misuse is suspected.

4. Medical Information Disclaimer

5. No Doctor-Patient Relationship Through Website Use Alone

Visiting our website, reading our content, submitting a contact form, sending a general message, or making an online inquiry does not automatically create a doctor-patient relationship with Hina’s Clinic or any healthcare professional associated with the clinic.

A doctor-patient relationship is established only when a formal consultation, examination, medical review, or healthcare service is provided by Hina’s Clinic or its authorized healthcare professional.

6. Appointments and Scheduling

Patients may request appointments through phone, website, WhatsApp, email, social media, or in person. Appointment requests are subject to confirmation, availability, clinic timings, doctor availability, and clinic policies.

Hina’s Clinic may confirm, reschedule, cancel, delay, or refuse appointments where necessary due to:

• Doctor unavailability
• Clinic schedule changes
• Emergency cases
• Incomplete or incorrect patient information
• Patient late arrival
• Unavoidable operational issues
• Misuse, misconduct, or inappropriate behavior

Appointment times are estimates and may vary. Although we try to serve patients on time, delays may occur due to emergency cases, longer consultations, technical issues, or operational reasons.

7. Patient Responsibilities

Patients are responsible for providing accurate, complete, and updated information to Hina’s Clinic. This may include:

• Correct name, age, phone number, and contact details
• Accurate medical history
• Current symptoms and health concerns
• Previous diagnosis, reports, scans, prescriptions, and treatments
• Known allergies
• Current medications and supplements
• Pregnancy status, where relevant
• Past surgeries, chronic conditions, or serious illnesses
• Any other information necessary for safe care

Hina’s Clinic may not be responsible for harm, delay, incorrect assessment, or complications caused by false, incomplete, hidden, outdated, or misleading information provided by the patient, attendant, guardian, or representative.

8. Patient Conduct

Patients, attendants, visitors, and website users are expected to behave respectfully toward doctors, clinic staff, other patients, and visitors.

The following behavior is not allowed:

• Abusive, threatening, aggressive, or insulting language
• Harassment of doctors, staff, patients, or visitors
• Physical violence or intimidation
• Recording, photographing, or filming without permission
• Disrupting clinic operations
• Damaging clinic property
• Using false identity or misleading information
• Demanding unlawful, unethical, unsafe, or inappropriate medical services

Hina’s Clinic reserves the right to refuse service, cancel appointments, remove individuals from the clinic premises, or take legal action in cases of misconduct, abuse, threats, violence, or violation of these terms.

9. Consultation, Diagnosis, and Treatment

Medical consultation, diagnosis, prescription, and treatment decisions are based on the information provided by the patient, clinical assessment, available reports, medical history, and professional judgment.

Healthcare outcomes may vary from person to person. Hina’s Clinic does not guarantee specific results, complete cure, exact recovery time, treatment success, or absence of complications.

Patients should follow medical advice, prescriptions, follow-up instructions, lifestyle guidance, and treatment plans carefully. Patients should contact the clinic or seek medical care if symptoms worsen, side effects occur, or new concerns arise.

10. Prescriptions and Medication

Prescriptions issued by Hina’s Clinic are based on professional assessment at the time of consultation. Patients must use medicines only as advised and should not change dosage, stop medication, repeat old prescriptions, or share medicines with others without medical advice.

Hina’s Clinic is not responsible for harm caused by misuse of prescriptions, self-medication, incorrect dosage, unauthorized medicine substitution, use of expired medication, non-compliance, or failure to disclose allergies or relevant medical history.

11. Reports, Tests, and Referrals

Hina’s Clinic may advise laboratory tests, scans, imaging, specialist referrals, hospital visits, or further medical evaluation where necessary. Such services may be provided by third-party laboratories, hospitals, diagnostic centers, or specialists.

Hina’s Clinic is not responsible for delays, errors, pricing, quality, availability, or service issues caused by third-party laboratories, hospitals, pharmacies, diagnostic centers, or external healthcare providers.

12. Fees, Payments, and Billing

Consultation fees, service charges, procedure fees, follow-up charges, and other clinic-related costs may vary depending on the service provided. Fees may change from time to time without prior notice.

Patients are responsible for confirming applicable charges before receiving services. Payment may be required before or after consultation depending on clinic policy.

Any third-party costs, including laboratory tests, scans, medicines, hospital services, or external referrals, are separate from Hina’s Clinic charges unless specifically stated otherwise.

13. Cancellations, Rescheduling, and Late Arrival

Patients are requested to inform Hina’s Clinic as early as possible if they need to cancel or reschedule an appointment. Late arrival may result in delay, reduced consultation time, rescheduling, or cancellation depending on clinic schedule and doctor availability.

Hina’s Clinic reserves the right to reschedule or cancel appointments due to emergencies, doctor availability, clinic circumstances, technical issues, or other operational reasons.

14. Refund Policy

Refunds, if applicable, are handled according to Hina’s Clinic internal policy and the nature of the service. Consultation fees may generally not be refundable once consultation, medical review, or service has been provided.

Refund requests may be reviewed on a case-by-case basis. Hina’s Clinic reserves the right to approve, reject, or adjust refund requests depending on the circumstances.

15. Online Communication

Hina’s Clinic may communicate with patients through phone calls, SMS, WhatsApp, email, website forms, social media, or other communication channels for appointment booking, follow-ups, reminders, general information, or clinic updates.

Digital communication may not always be immediate, secure, error-free, or suitable for urgent medical concerns. Patients should not rely on WhatsApp, email, social media, or website forms for emergency medical care.

For urgent symptoms or emergencies, patients must contact emergency services or visit the nearest hospital immediately.

16. Privacy and Confidentiality

Hina’s Clinic respects patient privacy and confidentiality. Patient consultation details, medical reports, prescriptions, diagnostic records, communications, and personal details are handled confidentially according to our Privacy Policy.

We do not sell, rent, trade, publish, or share patient information with unauthorized persons. Patient information is not shared for marketing or commercial benefit.

Please review our Privacy Policy for full details about how we collect, use, protect, and handle patient information.

17. Website Content Ownership

All content on the Hina’s Clinic website, including text, design, layout, graphics, images, logos, clinic information, articles, icons, and other materials, may be owned by or licensed to Hina’s Clinic unless otherwise stated.

You may not copy, reproduce, republish, distribute, modify, sell, or use website content for commercial purposes without written permission from Hina’s Clinic.

18. Third-Party Links and Services

Our website may include links to third-party websites, maps, social media pages, payment services, pharmacies, laboratories, hospitals, diagnostic centers, or external resources.

These third-party platforms are not controlled by Hina’s Clinic. We are not responsible for their content, privacy practices, service quality, pricing, accuracy, security, or availability. Users should review third-party terms and policies before using external services.

19. Website Availability and Technical Issues

Hina’s Clinic aims to keep the website accessible and functional. However, we do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from technical problems.

We may update, modify, suspend, remove, or discontinue any part of the website at any time without prior notice.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Hina’s Clinic, its doctors, staff, representatives, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from:

• Use or inability to use the website
• Reliance on general website information
• Appointment delays, cancellations, or rescheduling
• Incorrect or incomplete information provided by the patient
• Failure to follow medical advice or prescribed treatment
• Self-medication or misuse of prescriptions
• Third-party laboratory, pharmacy, diagnostic, hospital, or referral services
• Technical issues, communication delays, or website errors
• Unauthorized access caused by factors beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude liability that cannot be excluded under applicable law.

21. No Guarantee of Results

Medical treatment results vary depending on individual health conditions, age, medical history, lifestyle, compliance with treatment, severity of condition, and other factors. Hina’s Clinic does not guarantee specific outcomes, permanent cure, complete recovery, or exact treatment results.

22. Indemnity

You agree to indemnify and hold harmless Hina’s Clinic, its doctors, staff, representatives, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms & Conditions, misconduct, false information, unauthorized use of clinic content, or failure to follow medical instructions.

23. Minors and Guardians

If the patient is a minor, a parent, guardian, or legally authorized representative may be required to provide consent, information, and decision-making support. The parent or guardian is responsible for providing accurate information and following medical advice given for the minor patient.

24. Emergency Situations

25. Changes to Services, Fees, and Information

Hina’s Clinic may update clinic services, consultation timings, fees, doctor availability, procedures, website content, contact details, and policies from time to time. We try to keep information accurate, but some details may change without prior notice.

Patients are encouraged to confirm important details directly with the clinic before visiting or booking services.

26. Changes to These Terms & Conditions

Hina’s Clinic may revise, update, or modify these Terms & Conditions at any time. Updated terms may be posted on this website with a revised “Last Updated” date.

Continued use of the website or clinic services after changes are posted means you accept the updated Terms & Conditions.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the applicable laws of Pakistan. Any dispute arising from use of this website, clinic services, or these Terms & Conditions may be subject to the jurisdiction of the relevant courts or authorities in Pakistan, unless otherwise required by law.

28. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections shall continue to remain valid and enforceable to the maximum extent permitted by law.

29. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other clinic policies published or communicated by Hina’s Clinic, represent the understanding between you and Hina’s Clinic regarding use of our website and services.

30. Contact Us

If you have questions about these Terms & Conditions, appointments, website use, privacy, or clinic services, please contact us:

31. Final Statement

Hina’s Clinic is committed to providing respectful, professional, confidential, and responsible healthcare services. By using our website or services, you agree to use them responsibly, provide accurate information, respect clinic policies, and understand the limitations of website-based medical information.